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Description
Over three years and hundreds of hours to create, revise, and perfect the definitive house manual for short term rentals.
The manual will accomplish three goals:
- The house manual is absolutely one of the most critical documents you will need to set expectations and educate your guests during their stay.
- Since your house rules and policies are outlined in great detail, it will help to minimize guest interaction and communications to almost zero. The best guests are the ones you do not hear from during their stay.
- The house manual serves in support of any reimbursement claims you may submit to Airbnb or VRBO if a guest violates your house rules and policies (e.g. damages, pet policy violation, late check out violation, smoking, parties, illegal activities, parking, quiet time, and more).
The house manual includes:
- Welcome message
- Highlights the most important house rules: parking, smoking, parties, and quiet time policies
- Rules regarding general use of the property including appliance use, check out instructions, late check out, missing items, pet policy, lost and found, and pest control
- Instructions for the door lock, thermostat, TVs, WIFI
- Points of interest and distanced from property
Benefits include:
- Clear communication
- Improves guest experience
- Reduces host workload to minimize guest inquiries
- Sets expectations about noise levels, trash disposal, parking, and other rules
- Emergency information including emergency contact numbers, local hospital info, and property-specific details
- Protects the property by providing instructions on how to care for the property, from using appliances correctly to understanding what to do in case of accidents
- Boosts ratings and bookings by providing clear instructions often resulting in positive reviews, which can lead to more bookings and increased revenue
