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Description
We’ve spent years perfecting our automated text messaging system for our short term rentals to enhance the guest experience from the moment of booking. Each message is tailored to communicate house rules, set expectations, and ensure that guests not only enjoy their stay but also comply with the rules. By automating these messages, you’ll minimize inquiries, as most guest questions arise when they haven’t fully read the information provided.
Messages are sent at specific times and based on key actions, including:
- Booking Confirmation: A thank-you note covering communication details, check-in info, upsells, amenities, refund policies, and more.
- Pre Check-in: Outlines expectations for arrival day, guest responsibilities, check-in procedures, non-smoking and pet policies, and more.
- Check-in Instructions: Provides the entry code, a reminder of the top three house rules, parking instructions, thermostat use, essentials, pet policy, and more.
- Post-Check-in Reminder: Reinforces house rules such as parking, guest requests, use of patio/deck, check-out instructions, early departure policy, upsells, and more.
- Check-out Instructions: Guides guests on departure, covering bedding, laundry, food and trash removal, lost and found, and more.
- Farewell Message: A thank-you note highlighting our goals for their stay, the review process, future booking options, discounts, and more.
