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Description
When welcoming guests to your short-term rental (Airbnb), it’s essential to set clear expectations and deliver a 5-star experience. Having a pre-arrival system in place helps prevent surprises and ensures a smooth, enjoyable stay for your guests. Most guests do not always read the entire house manual so these notices highlight the most important rules during their stay.
The following documents are displayed inside the property, typically placed on the fridge:
- Important Notices – Includes details on parking, trash disposal, checkout procedures, and more.
- Maintenance – Instructions on how to contact guest services in case of any maintenance issues.
- Housekeeping Wellness Checklist – A dated and signed list of cleaning tasks that housekeepers are required to complete after each cleaning. Displaying this checklist ensures accountability and is something guests appreciate seeing.
- VIP Guest Notices – Information encouraging guests to book directly for future stays.
- Resupply List – A list of all cleaning supplies, kitchen, and bathroom items posted inside the housekeeping closet that will require periodic re-stocking.
- Technology List – A recommended list of all the technology used at our short term rentals. This includes WIFI lock, WIFI thermostat, Cameras, TV’s, Direct Booking Platform, Dynamic Pricing, Payment Processing, and much more.
*** Pre-Arrival Checklist *** – As an added bonus, we are also including a Pre-Arrival Checklist. Before your guests arrive, it’s essential for you or a staff member to visit the property to ensure everything is in perfect condition. This includes verifying cleanliness, checking devices, conducting maintenance and light inspections, stocking amenities, and much more. Implementing a thorough pre-arrival checklist and review process can be the key to a happy guest leaving a 5-star review, rather than dealing with complaints, refund requests, or a poor review. Poor reviews will lead to fewer bookings and severely impact your income.
